To book a course you can complete our online booking or print out the registration form and send it to us. We will then reserve a place and send you details of how to pay the deposit of 150€. You should then pay the deposit within seven days in order to secure your place. The rest of the course fees should be paid up to 45 days before your course starts.
2. Cancellation by the student
You may cancel the course at any time before the course starts. The date of the cancellation is the date the cancellation is received by the School. To cancel you must inform us by a clear statement using our cancellation form at …… . The cancellation is only valid when it has been acknowledged by the school. If you cancel the booking or do not take part in the course, the School is entitled to compensation for the work already done and expenses incurred. In calculating such compensation, expenses and work saved is taken into account. Cancellation fees are as follows:
- more than 30 days before your course is due to start: ……
- between 30 and 15 days before your course is due to start: …..% of the total fees
- between 14 and 7 days before your course is due to start: …….% of the total fees
- less than 7 days before your course is due to start: ……….% of the total fees
If your visa is refused, we will refund the money you have paid us minus an administrative fee of 75€ provided we receive the original letter of refusal from the Spanish Embassy at least one week before your course is due to start.
3. Medical Information
Any medical, physical or mental conditions which might affect the student’s stay in Gran Canaria must be disclosed in full at the time of booking. If any relevant information is not fully disclosed, the School has the right to send the student home at the student’s expense.
4. Replacement person
Up to the date of the start of the course the student may find a replacement student to take over his or her rights and responsibilities. The School has the right to reject such a replacement person if he or she does not comply with the requirements of the course or his or her participation would be in contravention of any appropriate laws or regulations. If a replacement student takes the place of the original student, both the replacement student and the original student are jointly responsible for ensuring that the course fees are paid together with any additional costs incurred through the replacement of the original student.
5. The course offer
The course is provided according to the description contained in the brochure for the relevant course location and course type. Any lessons or activities which are included in the package but not used by the student cannot be refunded.
6. Notification of claims
If any part of the course is not provided as described in the brochure, the student should notify a course leader or our head office in order that the matter can be rectified immediately. If the student fails to notify the school of any such complaint he or she is not entitled to any subsequent compensation.
7. Responsibility of the student
Our course centre has rules which are designed to ensure the safety of the students at all times. The student must follow the rules of the school. If he/she fails to do so a warning will be given. If the student continues to fail to obey the rules of the school then the school has the right to send the student home at the student’s expense. In this case the school will make reasonable efforts to contact the student’s parents or legal guardians to inform them accordingly. It is the responsibility of the student’s parents to supply full contact details in advance of the course. Student Behaviour – If a student behaves in a disruptive manner, the school reserves the right to send the student home by air at the student’s or the parents’ expense. If a student engages in any criminal activity, he/she will immediately be sent home by air at the student’s or the parents’ expense, even if criminal proceedings have not been instigated by the police. Timekeeping – All students are expected to abide by the rules laid down by the School. All students should be in their room by 22.00. Alcohol – There are specific laws relating to drinking alcohol and entering bars in Spain. No one under 18 years may buy alcoholic drinks. Young people aged 15-17 can only go into bars if accompanied by a responsible adult. The School rules regarding bars reflect these legal requirements. Drugs and Illegal Substances – Any student found in possession of drugs or any illegal substances will be sent home by air immediately at the expense of the parents or the student.
8. Liability of the School
Language Campus Gran Canaria, its staff, representatives and the hotel staff will not be liable for any loss, damage, illness or injury to persons or property however caused except where such liability is imposed under Spanish law. Guard.me provides all students with health and civil liability insurances. We also advise students to take out insurance to cover any costs of cancellation or curtailment of the course. Language Campus will not be held liable in any way if any service contracted to be supplied by them becomes impossible to supply as a result of any industrial or other dispute which is outside the School’s control.
As mentioned above, students will be provided with medical insurance. Guard.me has an emergency line that students or group leaders can call for emergencies and claims. Their agents can communicate in English, Spanish, Italian and German. Please note that students will need to pay the medical consultation fee upfront. They will need to keep the invoice and medical certificate and call the emergency line within 28 days to ask for a refund. EU citizens should bring a European Health Insurance Card with them. For further information, please read our Insurance policy (link to docs) on our website.
10. Damage & Key Deposits
On arrival at the hotel, our staff will take a damage/key deposit of 150€ in cash when they give students their room keys. The deposit will be returned at check-out at the end of the stay, when the rooms have been inspected the keys are returned.